Delete your Skyhold account

Skyhold by Matrix VTS · App ID com.matrixvts.skyhold

In the game

1. Open Skyhold and go to Settings → Account.
2. Tap Delete account and confirm.

By email

If you can no longer open the game, email support@matrixvts.com with the subject "Skyhold Account Deletion Request". Send it from the email linked to your Apple or Google sign-in, or include your Player ID. We complete requests within 30 days.

What is deleted

• Your account, display name and linked sign-in identifiers.
• Your island, resources, troops, quests, battle history and alliance membership.
• Push notification tokens for your devices.

What may be kept

• Alliance chat messages you sent may remain visible to that alliance, with your name removed.
• Purchase and refund records kept by Apple, Google and RevenueCat, and records we must keep by law (up to 7 years for transactions).
• Moderation reports about abusive content, kept for up to 1 year.

Active subscriptions are not cancelled by deleting your account. Cancel them in your App Store or Google Play settings first.