Skyhold Support

Email support@matrixvts.com. We aim to reply within 1–2 business days.

Please include:

1. your Player ID (Settings in the game, tap to copy);
2. your device (iPhone/iPad or Android) and the app version shown in Settings;
3. for billing questions, your App Store or Google Play order ID. Never send card numbers or passwords.

Common questions

I lost my progress / changed phones. Link your guest account to Apple or Google in Settings → Account to keep your progress across devices. Then sign in with the same account on the new device.

A purchase or subscription perk is missing. Open the Store or Settings and tap Restore Purchases. If it is still missing, email us your order ID.

How do I cancel Royal VIP? iPhone: Settings → your name → Subscriptions. Android: Google Play → Payments & subscriptions → Subscriptions.

How do I report a player? In alliance chat, long-press the message and choose Report or Block.

How do I delete my account? See Delete your account.