Skyhold — Terms of Service
1. Agreement
By downloading or playing Skyhold you agree to these Terms and to our Privacy Policy.
2. License and fair play
Matrix VTS grants you a personal, non-exclusive, non-transferable, revocable license to play Skyhold on supported devices. You agree not to:
- modify the app, intercept its network traffic, manipulate device clocks or abuse server endpoints;
- use bots, macros or unauthorized third-party software;
- harass, impersonate or post abusive, hateful or illegal content in alliance chat or player names.
Game actions are validated on our servers. We may roll back tampered progress and suspend accounts that break these rules. You can report or block other players from alliance chat.
3. Virtual items
Gems, resources, Sky Pass tiers, Monthly Cards and other virtual items are a limited license to use digital content inside Skyhold. They have no real-world cash value and cannot be exchanged or transferred outside the game, except as required by law.
4. Auto-renewing subscriptions (Royal VIP)
- Payment is charged to your Apple ID or Google Play account when you confirm the purchase.
- Subscriptions renew automatically unless auto-renew is turned off at least 24 hours before the end of the current period.
- If a free trial is offered, it converts to a paid subscription at the stated price unless cancelled at least 24 hours before the trial ends. Any unused part of a trial is forfeited when you buy a subscription.
- Manage or cancel in your App Store account settings or in Google Play → Payments & subscriptions → Subscriptions.
5. Monthly Card and Sky Pass
These are non-renewing purchases that apply for their stated period. Daily Monthly Card gems must be claimed in-game each UTC day.
6. Refunds
Purchases are handled by Apple and Google, and refunds follow their policies.
7. Disclaimer and liability
Skyhold is provided "as is" without warranty of uninterrupted availability. To the extent permitted by law, Matrix VTS's total liability is limited to the amount you paid for Skyhold purchases in the six months before the claim.