Skyhold — Privacy Policy
1. Overview
Matrix VTS ("we", "our", "us") operates the Skyhold mobile game for iOS and Android. This policy explains what information we collect, how we use it to run the game and purchases, and how you can manage or delete it.
2. Information we collect
- Account identifiers: an anonymous Firebase user ID, your in-game display name, and — only if you choose to link your account — the identifier and email address provided by Sign in with Apple or Google Sign-In.
- Game progress: island layout, building levels, resources, timers, troops, battle results, quests, alliance membership and alliance chat messages, stored in Google Cloud Firestore.
- Purchases and subscriptions: receipts and entitlement status (Sky Pass, Royal VIP, Monthly Card, gem packs) processed by the Apple App Store, Google Play and RevenueCat. We never receive your payment card details.
- Device and diagnostics: push notification tokens (only if you allow notifications), crash reports and anonymous gameplay analytics events used to fix bugs and balance the game.
- Advertising: if you choose to watch an optional rewarded ad, Google AdMob may process device advertising identifiers according to its own policy and your device's ad-tracking settings.
3. How we use information
- Save and sync your game across devices and validate game actions on our servers.
- Deliver purchases and subscriptions and support Restore Purchases.
- Run alliances and alliance chat, including reviewing reported messages.
- Send optional notifications when upgrades or troop training finish.
- Detect cheating, fix crashes and improve the game.
4. Sharing and service providers
We share data only with providers that operate Skyhold on our behalf: Google Firebase (Authentication, Firestore, Cloud Functions, Analytics, Crashlytics, Cloud Messaging, Remote Config), RevenueCat (purchase verification) and Google AdMob (optional rewarded ads). Your display name, trophies and alliance chat messages are visible to other players. We do not sell personal information.
5. Children
Skyhold is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us data, contact us and we will delete it.
6. Retention and deletion
We keep your game data while your account exists. You can delete your account and associated cloud data at any time from Settings → Account → Delete account in the game, or by following the steps on our account deletion page. Purchase records may be kept where required by law or by the app stores.
7. Your rights
Depending on where you live, you may have rights to access, correct, export or delete your data. Email support@matrixvts.com to make a request.
8. Changes
We may update this policy. The effective date above shows the latest version.
9. Contact
Matrix VTS · matrixvts.com · support@matrixvts.com